Insurance Acceptance
Most dental insurance companies will allow electronic submissions and assignment of benefits. We accept direct billing to insurance which means after services are rendered, we will submit the claim on your behalf to your insurance requesting the benefit paid directly to the dentist. You are then responsible for any deductible or co-payment set out by your insurance policy/ plan. We are happy to assist you with determining your eligibility and benefits.
Methods of Payment
For your convenience, we accept cash, e-transfer, and direct assignment of benefits from most insurance, Visa, Mastercard, and American Express. Payment is expected at the time services are performed. Feel free to contact our office if your treatment plan requires more comprehensive dental work and you want to discuss financial arrangements.
Financing Options
Payment is expected at the time services are performed. If your treatment plan requires more comprehensive dental work and you want to discuss financial arrangements, feel free to contact our office. You may qualify for a payment plan directly with us for up to 3 months at 0% interest.
We are also partnered with Lendcare, a third-party lender for more extensive financing options if required. You can apply to see eligibility Healthcare (lendcare.ca)
Promotions and Specials
Referrals are the greatest compliment to us and to show our appreciation for the referrals of your family/friends we will provide a $50 credit to be used for any dental services rendered at our clinic. To qualify for the credit the patient you refer must receive treatment at our clinic and indicate you as the referral source.
We value our patients and want to celebrate them, which is why all active patients at Viva receive an offer to receive a gift or a $50 credit (to be used within 1 month) for their birthday.
We often have promotions available. Please call us, check our facebook or Instagram page to see if we have any current special offers
What to Expect During the First Visit
When you arrive, you will be greeted by our receptionist who will check you in, notify the team of your arrival, verify insurance if applicable, and guide you through any necessary new patient forms. You can save time by completing the new patient forms in your appointment confirmation email before you arrive.
New Patient Exam
As a new patient, you will first see the dentist and hygienist for a comprehensive exam. This appointment takes 45-60 minutes. They will review your health history and discuss any concerns you may have. This is a great time to let us know if you are anxious about your appointment, your comfort is important to us. Dr. Seth will review your dental x-rays, take photographs, and complete a thorough examination which includes your teeth, gums, jaw, neck, tongue, and inside of your mouth.
Based on your exam, x-rays, and photos Dr. Seth will develop a personalized treatment plan and discuss options with you. We can schedule your dental cleaning to be done at this same appointment as well.
Dental Cleaning
During your visit, the dental hygienist will discuss your dental history and answer any questions you may have regarding oral hygiene habits, signs of gum disease, or brushing and flossing techniques. You can discuss any concerns, sensitivity, or issues you are experiencing at this time.
An overview of your mouth and gums will be followed by a thorough cleaning and polishing of your teeth. Your hygienist may clean your teeth manually with traditional tools or use an advanced water-powered instrument based on what is best for your specific needs. Fluoride treatments are recommended by the ODA for adults as well as children, and your dental hygienist may recommend this treatment for you.
Finally, your hygienists will review tips for caring for your teeth and preventing gum disease. Your hygiene exam should take about 45-60 minutes, and you will leave with a toothbrush, floss, and toothpaste to keep on track with your home health routine.
Emergency Exam
If you have a specific concern and want immediate attention, we can schedule an emergency exam. We do our best to accommodate emergencies on the same day. This appointment is typically 30 minutes. At the appointment, we will take necessary x-ray (s) photographs and perform other tests for Dr. Seth to examine and diagnose the cause of your discomfort. We will do what we can to relieve your discomfort at your visit however we will likely need to schedule you for another day to complete and required treatment.
Office Policies
Please note that we request a minimum of 2 business days’ notice for changes to appointments. This allows us time to offer the appointment time to another patient who may be awaiting treatment. If you are unable to provide this notice we may require a deposit to schedule future appointments. Deposits are returned upon arrival to the scheduled appointment.
Starting January 1st, 2025, we will no longer accept coverage from the Ontario Disability Support Program (ODSP), Healthy Smiles Ontario (HSO), or Ontario Works (OW) for dental services payment. Individuals eligible for ODSP, HSO, or OW now qualify for the new Canada Dental Care Plan (CDCP), which we DO accept. You must apply for the CDCP to receive coverage. There will be an out-of-pocket expense, which ODSP, HSO, or OW may reimburse. You can apply here.